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Telesales Account Manager in Johannesburg at Westcon-Comstor

Date Posted: 10/29/2018

Job Snapshot

Job Description

ROLE DESCRIPTION

Responsible for promoting relevant products as a professional Telesales representative to all assigned existing and prospective accounts. Utilizes telephone marketing to develop and maintain productive working relationships with current and prospective customers.

DUTIES & RESPONSIBILITIES

Assumes responsibility for the effective performance of area sales and marketing functions

-Makes sales presentations to prospective customers as requested via the phone.
-Prospects for new accounts and seeks opportunities to increase existing ones. Conducts regular sales calls to develop customer relationships and follow up on leads. Minimum of 25 active calls per day.
-Tracks sales deals through closing and finalizes sales quotes. A list of open orders for follow-up and feedback is supplied daily. Postcard information supplied, actuals, BO and forecasts.
-Negotiates product placement to ensure high volume positioning.
-Meets established quotas and sales goals.
-Ensures that assigned sales accounts are serviced through phone support in accordance with the company's standards and policies.
-Ensures products are delivered on time.
-Forecasts long range account sales. This is done on a weekly basis and is not negotiable.
-Ensures that quotes are submitted accurately and on receipt of confirmation from customer
that the order is sent accurately to the BPO for validation.
-Thereafter as an AM you need to confirm that the order was placed accurately as per the
customers request. Confirm the SO number and supply ETA to customer.

Assumes responsibility for establishing and maintaining good business relations with customers and external trade contacts

-Ensures that customers are satisfied with the company's products and services and well
supported through phone contact.
-Obtains customer feedback and continually works to improve products and services.
-Resolves customer requests, complaints, and problems.
-Promotes goodwill and conveys a positive image of the company.

Assumes responsibility for maintaining effective working relations, communication, and
coordination with company personnel and with management

-Sets sales goals in accordance with company objectives. Tracks progress towards goals.
-Provides assistance to area personnel as needed.
-Keeps management informed of area activities, changes in competitive conditions, and significant problems.
-Completes required reports and records accurately and promptly.
-Attends meetings as required.

Assumes responsibility for related duties as required or assigned

-Completes special projects.
-Provides backup for other sales positions as needed.
-Any reasonable and lawful instruction related to work and given by an authorised person.
-Month-end it is required that you work until all orders are placed on the vendors.

PERSON SPECIFICATION

Education/Certification
-Matric.
-Sales training / certification or equivalent work experience in the field.

Required Knowledge
-Knowledge of Comstor products.
-Understanding of product positioning and competitive conditions.
-Knowledge of Telesales strategies and techniques.
-Good understanding of networking and networking products.

Experience Required
-A minimum of 3 years' experience in telesales within an IT distribution environment.
-Proven sales track record.

Skills & Abilities
-Excellent sales ability.

Strong communication, interpersonal & public relations skills
-Excellent phone manner.
-Well spoken.
-Well organised.
-Problem solving ability.
-Customer focused.
-Team player.
-Honesty & integrity.
-Able to cope under pressure.
-Good time management.

Westcon-Comstor (WestconGroup Inc.) is a value-added technology distributor of category-leading solutions in Security, Collaboration, Networking and Data Center. We are transforming the technology supply chain through our global capabilities in Cloud, Global Deployment and Services. Through a unique physical and digital distribution network, we extend our partners' global reach while providing the local expertise needed to successfully navigate worldwide opportunities. We combine expert technical and market knowledge with industry-leading partner enablement programs. Collaborating with our partners in a unique engagement model, we strive to provide an exceptional partner experience by delivering results together. Westcon-Comstor goes to market under the Westcon and Comstor brands.

Please consider your application unsuccessful if you have not been contacted within 2 weeks

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