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Support Engineer in Houten at Westcon-Comstor

Date Posted: 7/25/2018

Job Snapshot

Job Description

ROLE DESCRIPTION

As a member of the Services Solutions Practice the Technical Engineer will fulfil a supporting role within the business unit. Specifically, the Technical Engineer will drive best in class practices to assist the department to ensure services delivery excellence. The Technical Engineer will contribute to a high performance environment in order to achieve and maintain high levels of customer satisfaction.

DUTIES & RESPONSIBILITIES

* Providing customer support working with the Support Centre to troubleshoot faults and carry out change requests
* Delivery of Project Services across Vendor's for the following activities
o Survey
o Audit
o Design
o Build
o Configuration
o Testing
* Pre Sales Support for the Sales team, including attending meetings with clients to determine requirements
* Documenting Statement of Works for Pre Sales activities.
* Documenting Designs, Implementation and Test Plans as part of the Project Delivery Service.
* Maintaining customer documentation
* Clarifying a client's system specifications, understanding their work practices and the nature of their business
* Analysing system requirements within companies and giving independent and objective advice on the use of systems
* Developing agreed solutions and implementing new systems

ABOUT YOU

Knowledge

Technology:
Expert knowledge of Westcon product portfolio offerings
Specialist knowledge of Vendors Networking, Security and Voice Communications technology
Proficiency in MS Office Applications; Word, Excel, Outlook, PowerPoint

Desired Skills
* Strong team player, working with teams across multiple geographies
* Technology experience and product knowledge essential
* Proven experience of Technical Engineering in the ICT industry
* Objective, professional & diligent
* Effective communicator at all levels - verbal & written
* Able to resolve problems and deliver under pressure
* Enthusiastic and energetic
* Flexible and adaptable to new concepts and methods of working
* Highly motivated to maintain and achieve personal development goals

Qualifications
Relevant technical accreditations as required to Vendors (i.e. Cisco CCIE)

ABOUT WESTCON-COMSTOR

Westcon-Comstor (Westcon International) is a leading international distributor of business technology. Our solutions from the world's leading vendors make businesses more secure, productive, mobile and connected. We specialise in the technologies essential to every business: Security, Collaboration, Infrastructure and Data Centre. We translate our solutions into real value for our partners through our unrivalled expertise in global deployment, digital distribution and services. Technology is our business, but our story is our people and our partners, and we deliver results together.

Job Requirements

Support Engineer

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