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Service Administrator in Downers Grove, IL at Westcon-Comstor

Date Posted: 4/27/2018

Job Snapshot

Job Description

Position Title: Services Administrator
Location: Downers Grove, IL

About the Role:
Westcon-Comstor / SYNNEX offers Professional, Onsite, Support, Managed, Education, and Supply Chain Services. As a member of the Services Department a Services Administrator will fulfill a product management and administration supporting role within the business unit, to drive operational efficiencies and best practices to ensure successful service delivery. The Services Administrator will focus on entry level service delivery coordination, sales and operations support, product management, and the execution of administrative tasks to support our departmental objectives.

Key Responsibilities:

* Pre-Sales Quote Management
o Manage pre-sales technical quote requests for standard and custom services
o Communicate with Internal and External partners for quote requests
o Prepare Service quotes to staff and customers
* Project Coordination
o Coordinate multi-vendor service opportunities with internal engineering staff and externals partners
o Service order creation and procurement order processing
o Ensure closure and sign off of service delivery projects in various systems to process services billings
* Sales/Order Support
o Support internal sales teams to position and quote our services
o Subject matter expert for processing our services
o Point of escalation for order related inquiry's
* Product Management
o Create and manage the parts, and pricing of assigned service portfolio's
o Monitor the P&L of the product line and make recommendations for improvements
* Service Administration
o Manage support and managed service contracts end-to-end
o Manage contract validation requests from support engineers and end customers
o Manage Training Voucher process end-to-end
o Validate data quality to ensure contract accuracy
o Administer 3rd party vendor tools and billing associated to service delivery and procurement

Qualifications:

* Associates degree or higher in Business or Technical fields (or) 2+ years combined college and equivalent work experience
* Intermediate experience with MS Office Applications: Word, Excel, and Outlook
* Understanding of business mathematics and cost accounting principles
* Previous product management or service delivery coordination experience is a plus
* Effective communicator at all levels (fluent in English - verbal & written)
* Basic knowledge of IT technologies and associated Service activities is preferred

Westcon-Comstor (WestconGroup Inc.) is a value-added technology distributor of category-leading solutions in Security, Collaboration, Networking and Data Center.
The company is transforming the technology supply chain through its capabilities in Cloud, Services and Global Deployment.
Through a unique physical and digital distribution network, Westcon-Comstor extends its partners' global reach while providing the local expertise needed to successfully navigate worldwide opportunities.
The company combines expert technical and market knowledge with industry-leading partner enablement programs. Westcon-Comstor delivers results together through its unique engagement model and deep partner relationships.
The company goes to market under the Westcon and Comstor brands.


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