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Security Technical Engineer in Vilvoorde at Westcon-Comstor

Date Posted: 4/9/2018

Job Snapshot

Job Description

ROLE DESCRIPTION

As a member of the Services Solutions Practice the Technical Engineer will fulfil a supporting role within the business unit. Specifically, the Technical Engineer will drive best in class practices to assist the department to ensure services delivery excellence. The Technical Engineer will contribute to a high performance environment in order to achieve and maintain high levels of customer satisfaction.

DUTIES & RESPONSIBILITIES

* Providing customer support working with the Support Centre to troubleshoot faults and carry out change requests
* Delivery of Project Services across Vendor's for the following activities
o Survey
o Audit
o Design
o Build
o Configuration
o Testing
* Pre Sales Support for the Sales team, including attending meetings with clients to determine requirements
* Documenting Statement of Works for Pre Sales activities.
* Documenting Designs, Implementation and Test Plans as part of the Project Delivery Service.
* Maintaining customer documentation
* Clarifying a client's system specifications, understanding their work practices and the nature of their business
* Analysing system requirements within companies and giving independent and objective advice on the use of systems
* Developing agreed solutions and implementing new systems

PERSON SPECIFICATION

Technology
Expert knowledge of Westcon product portfolio offerings
Specialist knowledge of Vendors Networking, Security and Voice Communications technology
Proficiency in MS Office Applications; Word, Excel, Outlook, PowerPoint

Desired Skills
* Strong team player, working with teams across multiple geographies
* Technology experience and product knowledge essential
* Proven experience of Technical Engineering in the ICT industry
* Objective, professional & diligent
* Effective communicator at all levels - verbal & written
* Able to resolve problems and deliver under pressure
* Enthusiastic and energetic
* Flexible and adaptable to new concepts and methods of working
* Highly motivated to maintain and achieve personal development goals

Qualifications
Relevant technical accreditations as required to Vendors (i.e. Cisco CCIE)

ABOUT US

Westcon-Comstor is a value-added technology distributor of category-leading solutions in Security, Collaboration, Networking and Data Center. The company is transforming the technology supply chain through its capabilities in Cloud, Services and Global Deployment. Through a unique physical and digital distribution network, Westcon-Comstor extends its partners' global reach while providing the local expertise needed to successfully navigate worldwide opportunities. The company combines expert technical and market knowledge with industry-leading partner enablement programs. Westcon-Comstor delivers results together through its unique engagement model and deep partner relationships. The company goes to market under the Westcon and Comstor brands.

*Multi-national company, headquartered in Tarrytown, New York, USA
*Founded in 1985
*Presence in 50+ countries on four continents
*Ship to more than 180 countries and territories
*18 logistics and stocking facilities
*2,600 driven and highly skilled associates