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Sales Operations in Cirencester at Westcon-Comstor

Date Posted: 9/6/2018

Job Snapshot

Job Description

The role will be required to interact with customers both internal and external, also validating all customer purchase orders prior to the order entry process, resolving all discrepancies and moving customer orders through the ERP system to be shipped & invoiced.

The role will drive excellent pre and post invoice customer service by responding to requests and queries in a timely and professional manner. Working directly with Order Entry, Sales, Service Delivery, Finance, Purchasing and the warehouse representatives, and dealing directly with third party carriers, vendors and customers.

The role will require strong communication and problem-solving skills, have good attention to detail and be experienced in order processing validation and customer services. Strong proven experience of relationship building and understand the basics of excellent pre and post invoice Customer Service are essential.

Customer Service (Pre-Invoice)
* Respond to customer's requests promptly in a professional, polite and friendly manner
* Obtain and evaluate all relevant information to handle inquiries and complaints in a prioritized manner
* Build and maintain business relationship with customers, ensuring actions are processed promptly and accurately
* Dealing directly with customers either by telephone, electronically or face to face

Customer Service (Post-Invoice)
* Respond to customer's requests promptly in a professional, polite and friendly manner
* Obtain and evaluate all relevant information to handle inquiries and complaints in a prioritized manner
* Build and maintain business relationship with customers, ensuring actions are processed promptly and accurately
* Dealing directly with customers either by telephone, electronically or face to face

Customer Service Activities
* Creating and Managing RMA's
* Finance queries and incident management/resolution with finance
* Resolving Delivery issues
* Providing product information ie Serial numbers, weights and dims

ABOUT YOU

Knowledge
- Strong communication and negotiation skills
- Detail oriented and works with a high degree of accuracy
- Ability to multitask
- Handles confidential financial and personal information appropriately
- Ability to tactfully handle stressful and difficult situations
- Possess strong problem solving skills
- Accurately captures customer information
- Good inter-personal skills
- Good Communication/Listening skills
- Willing to be flexible
- Ability to work effectively under pressure
- Computer literate with Microsoft Office and Microsoft Outlook

Values
Demonstrates and embraces Westcon-Comstor values of Excellence, Innovation, Partnership, Integrity and Empowerment

Qualifications
Background with advanced Customer Service, Order Management or Sales environment

Join a growing global business

Westcon-Comstor is a leading name in IT distribution with US$4.35 billion in global revenues. Our job is to link technology vendors to our distribution partners who resell software and solutions to business and other customers.

This is an exciting time to join our expanding UK and Ireland operation, which serves the EMEA region. We have ambitious plans and huge future potential - you will be ideally placed to grow your career in a dynamic yet supportive culture.

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