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Renewals Agent - Cisco Services in Midrand at Westcon-Comstor

Date Posted: 10/23/2018

Job Snapshot

Job Description


As part of the Renewals Team, the candidate will manage all quotations and requests for contact renewals. The Renewal Specialist role is responsible for account & opportunity management, customer negotiation & sales closure against an individual and team target. The Renewals Specialist will be required to provide regular forecast data through our CRM tool and work according to Westcon's systems & service processes in order to manage the day to day activities.


Assumes responsibility for managing all requests for software license renewals as well as opportunity management, customer negotiation, sales closure against renewals target as well as forecastingļ‚·
-Create and issue customer quotes 90 days in advance of expiry in ERP
-Record & manage quote information in CRM
-Close customer quotes before expiry of existing Contract
-Review open order report & liaise with order support team to invoice opportunities
-Support Sales Account Managers for Takeover Business
-Produce weekly forecast in CRM (SalesView)
-Working cross line of business and with other departments on lead management
-Handle requests for contract changes (co-termination, adds, deletes, date, ownership or site)
-Promote and train customers in the understanding of their Installed Base
-Managing and responding to queries and passing over to sales any new or product refresh opportunities in a timely manner
-Perform regular reviews with Customers of upcoming Contract Renewals and Multi Year Contract savings
-Manage Vendor quotes, pricing and special pricing requests
-Drive margin improvement and deliver an individual Sales Target

Assumes responsibility for maintaining effective working relations, communication, and coordination with management and company personnel
-Sets goals in accordance with Company objectives and tracks progress toward goals
-Provides assistance to area personnel as needed
-Keeps management informed of area activities, changes in competitive conditions, and significant problems
-Completes required reports and records accurately and promptly
-Attends meetings as required

Assumes responsibility for related duties as requires or assigned
-Stays informed of developments in the Renewals field
-Completes special projects as assigned
-Attends all product related training and certification as required
-Any reasonable and lawful instruction related to work and given by an authorized person


-Strong understanding of CRM and Renewals Process
-Understanding & delivering the "best in class" customer service at all times.
-General knowledge of Westcon product portfolio offerings
-General knowledge of networking and communications technology
-Ability to use standard software: MS Office Applications & Database software
-Calculate and maintain minimum profitability requirements on a transaction level
-Knowledge of Vendor tools would be beneficial

Education / Qualifications

-Minimum of 2 years previous Renewals experience is essential
-Experience in working with sales teams to maximize sales opportunities

Desired Skills & Attributes
-Strong team player, working with teams across multiple geographies and time-zones
-Technology experience and product knowledge
-Proactive nature
-Responsible and accountable for key performance areas
-Objective, professional & diligent
-Effective communication skills at all levels - verbal & written
-Accurate and methodical approach with good numerical skills
-Able to resolve problems and deliver under pressure
-Attention to detail
-Enthusiastic and energetic
-Flexible and adaptable to new concepts and methods of working

-Demonstrates and embraces Westcon-Comstor values of Excellence, Innovation, Partnership, Integrity and

Westcon-Comstor (WestconGroup Inc.) is a value-added technology distributor of category-leading solutions in Security, Collaboration, Networking and Data Center. We are transforming the technology supply chain through our global capabilities in Cloud, Global Deployment and Services. Through a unique physical and digital distribution network, we extend our partners' global reach while providing the local expertise needed to successfully navigate worldwide opportunities. We combine expert technical and market knowledge with industry-leading partner enablement programs. Collaborating with our partners in a unique engagement model, we strive to provide an exceptional partner experience by delivering results together. Westcon-Comstor goes to market under the Westcon and Comstor brands.

Please consider your application unsuccessful if you have not been contacted within 2 weeks


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