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Product Manager I in Downers Grove, IL at Westcon-Comstor

Date Posted: 6/6/2018

Job Snapshot

Job Description

Position Title: Product Manager I
Location: Downers Grove, IL

About the Role:

Westcon-Comstor Services offers Professional, Support, Education, and Supply Chain Services. As a member of the Services Solutions Practice the Product Manager will fulfil a supporting role within the business unit, to drive operational efficiencies and best practices to ensure successful service delivery. The Product Manager will focus on management and execution of administrative tasks to support our departmental objectives. This is an ideal opportunity for someone with a background in customer service, operations, or sales support within the IT or Telecommunications industry.

Key Responsibilities:

* Sales Support
o Support internal sales teams to position and quote our services
o Manage pre-sales quote requests for standard and custom services
o Point of escalation for the sales teams
o Create and manage internal sales guides, price lists, process guides, and training documents
* Order Management
o Subject matter expert for processing our services
o Train and assist order management teams with processes
o Point of escalation for order related inquiry's
o Service order creation and procurement requisition processing
* Project Coordination
o Coordinate multi-vendor service opportunities with internal staff and externals partners
o Create standard SOW's (Statement of Work) for service opportunities
o Customer and partner point of contact for through the project life cycle
o Ensure closure and sign off for projects in various systems to complete the delivery and billing
* Contract Administration
o Manage support contracts end-to-end
o Assist sales and order processing with inquiries
o Monitor workflow for contract assignment and creation
o Validate data quality to ensure contract accuracy

Qualifications:


* Required
o Associates degree or higher in Business or Technical fields (or) 4+ years equivalent work experience
o Basic knowledge of IT/Security/Telecom industry
o Proficiency in MS Office Applications: Word, Excel, Outlook, and PowerPoint
o Basic understanding of business mathematics
o Effective communicator at all levels (fluent in English - verbal & written)

* Preferred
o Experience working in SAP
o Project coordination/management experience
o Any current IT certifications are a plus
o Previous experience with Multi-vendor, Security, Network solution projects or proven administrative experience in a similar role in the IT industry

Westcon-Comstor (WestconGroup Inc.) is a value-added technology distributor of category-leading solutions in Security, Collaboration, Networking and Data Center.
The company is transforming the technology supply chain through its capabilities in Cloud, Services and Global Deployment.
Through a unique physical and digital distribution network, Westcon-Comstor extends its partners' global reach while providing the local expertise needed to successfully navigate worldwide opportunities.
The company combines expert technical and market knowledge with industry-leading partner enablement programs. Westcon-Comstor delivers results together through its unique engagement model and deep partner relationships.
The company goes to market under the Westcon and Comstor brands.


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