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Pre-Sales Engineer in Nairobi at Westcon-Comstor

Date Posted: 1/9/2019

Job Snapshot

Job Description


* Generate and provide customer quotations (verbally and in writing) as requested by the sales staff and business partners
* Support the efficient promotion of differentiating Westcon Group value propositions through sales engagement and partner training
* Provide presentation and demonstrations for end users on behalf of our business partners
* Establish strong, productive vendor relations
* In coordination with sales staff, proactively work within resellers to position product line and ensure comprehension of portfolio
* Build visibility with vendors and customers to create a competitive distribution advantage for Westcon products
* Work with full marketing team, vendor and sales to develop compelling programs and initiatives
* Maintain competitive awareness of other vendor products and other distribution activity
* Provide internal updates on a regular basis
* Represent vendor's product effectively and accurately
* Present vendor marketing programs and objectives to sales force

* Customer Support
* Point of contact for customer inquiries regarding solution designs
* Acceptance and resolution of queries received via the CRM ticketing system
* Answering of telephone queries from the pre sales help lines
* Liaise with and support all other internal teams
* Provide monthly report on tracking business levels, product trends, promotions and top customer profile
* Identify ways to build margin by means of bundling and developing new propositions
* Assist where necessary with inventory and special orders
* Assist with customer events as necessary

* Sales Support
* Support sales team with product positioning
* Work with sales team to understand product trends
* Ensure customer operations have the necessary product and promotional information
* Develop product presentations for the sales force
* Work with product management to train Sales staff and Customers on specific vendors products

* Administrative/Self Development
* Attend monthly sales meetings
* Maintain regular contact with targeted customers
* Present sales management with relevant reports and analysis
* Provide monthly reports
* Track competitive issues and log of pricing issues, corrections, and results
* Maintain and develop own knowledge of Westcon Group services portfolio through vendor and third party partners taken to market via the reseller channel
* Provide input to training materials where necessary
* Maintain appropriate vendor certifications to maintain accreditation in line with vendor programmes
* Maintain knowledge of vendors pricing and channel support tools

* Bachelor's degree in IT/Computer Science or equivalent
*Minimum of 4 years in the IT industry (similar role preferred)
*Technology, and sales support experience
*Relevant Technical certifications (Product Technical Specialist/ expert certifications)
*Strong problem solving skills, Ability and passion to concentrate on certain areas of technology driven by company technology objectives
*Must be able to communicate effectively and in a constructive manner with management, peers and coworkers (Good command of language - written and spoken)

Westcon Africa. is a value added distributor of category-leading unified
communications, network infrastructure, datacentre and security solutions with a global
network of specialty resellers.

Job Requirements

ROLE DESCRIPTION Support sales staff in the achievement of set revenue and GP budgets in line with company directive and objectives. Provide product based technical sales support to authorized business partners. To plan, manage and report on vendor portfolios to maximize Westcon Group value-add and ensure success in terms of revenue and profitability. Work with vendor and sales team to develop and execute compelling solution propositions for Westcon, Resellers and their end users.


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