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Desktop Support Engineer in Houten at Westcon-Comstor

Date Posted: 1/26/2018

Job Snapshot

Job Description

About the role

Reporting directly to EMEA Infrastructure Manager, the Desktop Support Engineer is responsible for day-to-day support of users and computers in Houten, as well as collaborating with other desktop team members to support other offices in the EMEA region.
This is an internal customer-facing role and requires excellent prioritisation, responsiveness, and customer service, along with excellent verbal and written communication skills, both in Dutch and English language. In consultation with the IT Infrastructure Manager, the successful candidate will contribute to the efficient allocation of computer hardware and software resources, maintain business applications and ensure the reliability and sustainability of information and communication resources.

Main Responsibilities

Onsite analysis, diagnosis and resolution of desktop problems for end users. Software/hardware/network troubleshooting. Analytical skills with the ability to see patterns and trends
Work and collaborate with IT Infrastructure engineers to prevent system downtime
Assist in user/hardware movement and branch relocations
Ability to follow process, procedures and work in a target driven environment
Good interpersonal skills and the ability to work with a wide range of customers
Customer focused; passionate about customer service and service quality
A quick learner who can absorb technical information
Posseses great attention to detail, tenacity and takes ownership
Responsible for requesting and coordinating vendor support

Skills

Excellent knowledge of Windows 7 and Windows 10 client OS
Some experience with Apple MAC computers
Knowledge of desktop management systems such as SCCM, and patch deployment systems such as WSUS
Experience with packaging/deploying Windows OS and software applications
Excellent knowledge and experience supporting Windows 7, Office 2010/2013, MS Lync and Office 365
Understanding and basic troubleshooting of Windows 2003 & 2012 Active Directory
Configuring and troubleshooting remote connections - client VPNs, Portals etc.
Experience with managing antivirus software - preferably Kaspersky AV system, as well as managing and preventing virus outbreaks
Desktop performance monitoring and optimisation
Fundamentals of OSI and TCP/IP model
IP address classes & IP subnetting
Basics of switching
Troubleshooting WAN & LAN issues, utilising network analysing tools such as wireshark, nping etc
Good knowledge of wireless technologies - configuration and support of laptops, smartphones, scanners & printers
Understanding and troubleshooting DNS & DHCP systems
Managing and troubleshooting access to shared folders and shared printers
Oversees the procurement, setup, and running of hardware and software for company needs

About us

Westcon-Comstor is a value-added technology distributor of category-leading solutions in Security, Collaboration, Networking and Data Center. We are transforming the technology supply chain through our global capabilities in Cloud, Global Deployment and Services. Through a unique physical and digital distribution network, we extend our partners' global reach while providing the local expertise needed to successfully navigate worldwide opportunities. We combine expert technical and market knowledge with industry-leading partner enablement programs. Collaborating with our partners in a unique engagement model, we strive to provide an exceptional partner experience by delivering results together. Westcon-Comstor goes to market under the Westcon and Comstor brands.

Job Requirements

Desktop Support Engineer