This site uses cookies. To find out more, see our Cookies Policy

Customer Service Executive in Bracknell at Westcon-Comstor

Date Posted: 9/3/2018

Job Snapshot

Job Description

Westcon-Comstor are recruiting an Order Support / Customer Service Executive to join their expanding Order Support team. This role is based in our new office in Bracknell. This is a great opportunity to join a successful international organisation within the IT distribution sector.

ABOUT THE ROLE

The role will be required to interact with customers both internal and external, also validating all customer purchase orders prior to the order entry process, resolving all discrepancies and moving customer orders through the ERP system to be shipped & invoiced.

The role will drive excellent pre and post invoice customer service by responding to requests and queries in a timely and professional manner. Working directly with Order Entry, Sales, Service Delivery, Finance, Purchasing and the warehouse representatives, and dealing directly with third party carriers, vendors and customers.

The role will require strong communication and problem-solving skills, have good attention to detail and be experienced in order processing validation and customer services. Strong proven experience of relationship building and understand the basics of excellent pre and post invoice Customer Service are essential.

ABOUT YOU

- Strong communication and negotiation skills
- Detail oriented and works with a high degree of accuracy
- Ability to multitask
- Possess strong problem solving skills
- Good inter-personal skills
- Willing to be flexible
- Computer literate with Microsoft Office and Microsoft Outlook

Values
Demonstrates and embraces Westcon-Comstor values of Excellence, Innovation, Partnership, Integrity and Empowerment

Qualifications
Background with advanced Customer Service, Order Management or Sales environment

Join a growing global business

Westcon-Comstor is a leading name in IT distribution with US$4.35 billion in global revenues. Our job is to link technology vendors to our distribution partners who resell software and solutions to business and other customers.

This is an exciting time to join our expanding UK and Ireland operation, which serves the EMEA region. We have ambitious plans and huge future potential - you will be ideally placed to grow your career in a dynamic yet supportive culture.