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Commercial Manager Renewals in Madrid at Westcon-Comstor

Date Posted: 7/18/2018

Job Snapshot

Job Description

Westcon-Comstor is recruiting a dedicated Commercial Manager, Team Leader for the Comstor renewals business focused and rewarded on performance of the Renewals Team. Delivering on the execution of the renewals sales motion, Reporting; pipeline, sales, loss reporting future performance. Proactive management of the team and resources. This role is based in Madrid, Spain.


Renewals & Maintenance team
 Deliver on or above the target revenues and Margin
 Accurately report on opportunity, performance and performance load
 Recruit, train and manage a performance orientated motivated team
 Manage the team to optimize the results
 Agree and manage holidays to ensure coverage
 Ensure compliance with all reporting and use of in house tools.
 Make sure all orders are invoiced and opportunities closed down to meet month end revenue recognition
 Run system reports to produce renewal information for Cisco renewal maintenance contracts
 Produce weekly Forecasts and performance reports by country.

Vendor Renewals
 Run system reports to produce renewal information for Security contracts
 Receive vendor reports and cross reference with Westcon generated reports
 Interrogate systems & records to compile complete data for each customer
 Send each set of data to sales teams for them to manage the opportunity
 Manage cancellation requests, ensuring any credits due are acknowledged and credited
 Collate information off vendor Tools and follow up with sales teams if necessary
 Manage vendor support services mailboxs, responding to queries and passing over to sales any new opportunities

General Tasks
 General Manager for the team.
 Establish productive vendor relations to ensure quality of service to customers
 Prepare for and participate in monthly meetings.
 Logging of all contract data
 Attend relevant training
 Attend all required internal and external meetings when requested
 Maintain and develop own knowledge of Westcon and vendor product portfolio



 Staff management and motivation.
o Performance management
o Recruitment

 Technology:
o General knowledge of Westcon product & service offerings
o General knowledge of networking and communications technology
o Ability to use standard software: MS Office Applications
o General Computer literacy (including external online applications)
 Finance:
o Calculate & maintain minimum profitability requirements on a transaction level
 Customer Service:
o Understanding & delivering the "best in class" customer service at all times.

Desired Skills

 Well-developed reporting skills, including Excel
 Proven management skill in a sales environment
 Efficient
 Organised
 Accurate and methodical approach with good numerical skills
 Professional, friendly, positive and effective approach to customers and colleagues with a responsible, adaptable and flexible approach to work
 Developing Customer & Vendor Relationships via the telephone and email
 Supporting the Customer
 Collaborating Cross-Functionally
 Knowing the Customer
 Knowing Westcon's Services

Join a growing global business

Westcon-Comstor is a leading name in IT distribution with US$4.35 billion in global revenues. Our job is to link technology vendors to our distribution partners who resell software and solutions to business and other customers.

This is an exciting time to join our expanding UK and Ireland operation, which serves the EMEA region. We have ambitious plans and huge future potential - you will be ideally placed to grow your career in a dynamic yet supportive culture.


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