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Cisco Service Specialist in Louisville, CO at Westcon-Comstor

Date Posted: 6/4/2018

Job Snapshot

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Job Description

Cisco Service Specialist
Inside Sales/ Account management / Advanced Customer Service
Louisville, CO 80027

Position Overview:

Supporting the sales of Comstor Cisco SMARTnet service business by managing high volumes of quoting and case management; assisting with the order processing work flow; promoting the value of the SMARTnet offer internally and to reseller customers; and functioning as a Subject Matter Expert across the breadth of Cisco Service related topics.

Duties and Responsibilities Include:

* Managing Pricing, Quoting, and Follow-through on SMARTnet Opportunities
* Establish and maintain 90% accuracy level when quoting
* Strive for and maintain ticket count above 100 in a 30 day period
* Mastering of Comstor Tools and Programs Related to Cisco Services and
* Promoting to Comstor Partners, Cisco Representatives, and Comstor Sales and BDM Professionals
* Training and Coaching Customers and Internal Sales Professionals on Cisco Service Topics
* Developing and Managing Sales Pipeline for Service Opportunities
* Booking of services orders in internal order management system when needed.
* Fill out RMA template for partial RMA's
* Quote and book new services attached
* Ability to balance working independently and on a team.
* Accuracy, Ticket Count, Ticket SLA's, Salesforce entries will be measured and evaluated as part of your performance

* 1+ Years in IT Sales, Telesales, Account management, or Advanced Customer Service Responsibilities
* Exceptional Ability to Satisfy the Regular Demands of Work Associates and Customers
* Demonstrated History in Quickly Learning and Communicating Complex Technical Concepts & Solutions
* Strong Oral and Written Communications Skills
* Fluency with Microsoft Office Applications is a Must
* Experience in the High-technology, Computer, Networking, Network Security and/or Telecommunications Industry is a Plus
* Familiarity with Cisco Products, Services, and Cisco Quoting Applications such as CSCC and CCW-R is Highly Desirable
* Experience with Enterprise Class Order Management Applications Such as SAP is Preferred

Westcon-Comstor (WestconGroup Inc.) is a value-added technology distributor of category-leading solutions in Security, Collaboration, Networking and Data Center.
The company is transforming the technology supply chain through its capabilities in Cloud, Services and Global Deployment.

Through a unique physical and digital distribution network, Westcon-Comstor extends its partners' global reach while providing the local expertise needed to successfully navigate worldwide opportunities.

The company combines expert technical and market knowledge with industry-leading partner enablement programs. Westcon-Comstor delivers results together through its unique engagement model and deep partner relationships.

The company goes to market under the Westcon and Comstor brands.