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Solutions Architect- Data Centre in St Leonards at Westcon-Comstor

Date Posted: 12/4/2018

Job Snapshot

Job Description

The Solutions Architect Newtworking & Data Centre will act as the technical expert working with channel partners to support the validation and creation of solutions that meet end-customer needs, across Australia.

DUTIES & RESPONSIBILITIES

Sales

  • Generate and provide customer quotations (verbally and in writing) as requested by the sales staff and business partners
  • Support the efficient promotion of differentiating Comstor value propositions through sales engagement and partner training
  • Provide presentation and demonstrations for end users on behalf of our business partners
  • Establish strong, productive vendor relations
  • In coordination with sales staff, proactively work within resellers to position product line and ensure comprehension of portfolio
  • Align with Vendor KPI's

Customer Support

  • Point of contact for customer inquiries regarding solution designs
  • Acceptance and resolution of queries received via the CRM ticketing system
  • Answering of telephone queries from the Pre Sales help lines
  • Liaise with and support all other internal teams
  • Provide monthly report on tracking business levels, product trends, promotions and top customer profile
  • Identify ways to build margin by means of bundling and developing new propositions
  • Assist where necessary with inventory and special orders
  • Assist with customer events as necessary.

Knowledge

  • Good knowledge of Comstor product portfolio offerings
  • CCNP or CCIE; equivalent skills and certifications highly desirable
  • 5-7 years of relevant experience in Cisco Data Centre architecture
  • Use advanced technology concepts to link Comstor's offering to solutions in the customer's business
  • Thorough understanding of Solution Practice portfolio and technology
  • General Computer literacy
  • Understanding of products from a sales and technical perspective.

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