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Services Specialist in Chicago, IL at Westcon-Comstor

Date Posted: 12/20/2017

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Chicago, IL
  • Job Type:
    Sales
  • Experience:
    Not Specified
  • Date Posted:
    12/20/2017

Job Description

Services Renewals Specialist
Support for Vendor and Westcon Services Renewals
Chicago (Downers Grove) Office

Position Description:

The Services Renewals Specialist will work with resellers to create quotes and process orders for vendor and Westcon service renewals. This individual will work with vendors, resellers, and Westcon Account Teams to maximize the on-time renewal rates for maintenance service renewals

Key Responsibilities:

* The Services Specialist will work directly with resellers to create proactive renewal quotes in vendor and Westcon tools.
* The Services Specialist will process reseller renewal orders, including the entry of orders in Westcon tools, and work with Westcon purchasing and other departments, as required, to process accurate and timely renewal orders.
* The Services Specialist will focus on customer satisfaction in his/her daily interactions with reseller customers.
* The Services Specialist will serve as a resource for resellers and Westcon account teams on vendor and Westcon services tools, offers and processes.
* The Services Specialist will work with vendors, resellers, and Westcon Account Teams to track service renewal opportunities and provide progress reports to the Westcon Services Group.
* The Services Specialist will track service renewal orders and provide progress reports to the Westcon Services Group on order completion.
* The Services Specialist will attend vendor training sessions on services offers and tools and act as a resource for resellers on vendor offers and tools
* The Services Specialist will provide feedback to Westcon and to vendors on potential process and tool improvements and enhancements based on his/her experience handling renewal opportunities

* 0-2 years previous experience with vendor maintenance service offers
* Degree Preferred
* Prior Customer Service Experience
* Strong organizational skills
* Excellent written and oral communication skills

WestconGroup, Inc. is a value added Information Technology distributor of category-leading unified communications & collaboration technology, network infrastructure, data center, data/telecom and IT/Data & Network security solutions with a global network of specialty resellers. The company goes to market under the Comstor and Westcon brands. WestconGroup's teams are located in 70+ countries around the globe, create unique programs and provide exceptional support to accelerate the business of its global partners. Strong relationships enable partners to receive support tailored to their needs. From global logistics and flexible customized financing solutions to pre-sales, technical and engineering assistance, the company works with partners to respond with agility and speed to changing market conditions so they can achieve the fastest time to revenue. WestconGroup's portfolio of market- leading vendors includes: Cisco, Avaya, Polycom, Check Point, F5, Palo Alto and Blue Coat, among others.

Our employees are as important as our customers and we take pride in recognizing their outstanding talents and efforts.
Visit our website at www.westcongroup.com for more information or to apply on our Career Page.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.