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Service Delivery Manager UK&I in Bracknell at Westcon-Comstor

Date Posted: 11/26/2018

Job Snapshot

Job Description

Westcon-Comstor are recruiting a new Service Delivery Manager to join our Services Solutions Practice based in Bracknell. The Service Delivery Manager is a key role within the business unit to support and manage the delivery of all Professional Services. Specifically, the Service Delivery Manager will drive best in class practices to assist the department to ensure services delivery excellence. The Service Delivery Manager will contribute to a high-performance environment in order to achieve and maintain high levels of customer satisfaction. Some travel to our customer sites may be required.



DUTIES & RESPONSIBILITIES

* Manage Support Contracts from end-to-end: Activation, Delivery, Closure (from order to in-life)
* Ensure that data quality targets and customer SLA's are achieved and maintained
* Commercial Tracking of Support Contracts to include Service Variations
* Understand and utilise vendor support mechanisms
* Manage customer relationships for named customers with Support Contracts
* Collate and deliver formal reporting to customer regarding support activity and SLA adherence
* Act as a Key point of Escalation in managing customer expectations
* Identify and driving new business from existing accounts and maximise exposure of Westcon across those accounts.

PERSON SPECIFICATION

Knowledge
Technology:
* Good knowledge of Westcon portfolio
* General knowledge of networking and communications technology
* Proficiency in MS Office Applications; Word, Excel, Outlook, PowerPoint
Customer Service:
* Excellent Customer skills

Desired Skills
* Strong team player, working with teams across multiple geographies and time-zones
* Technology experience and product knowledge essential
* Proven experience of service delivery in the ICT industry
* Objective, professional & diligent
* Effective communicator at all levels - verbal & written
* Able to resolve problems and deliver under pressure
* Enthusiastic and energetic
* Flexible and adaptable to new concepts and methods of working
* Highly motivated to maintain and achieve personal development goals

Qualifications
ITIL Foundation, Practitioner or equivalent

Join a growing global business

Westcon-Comstor is a leading name in IT distribution with US$4.35 billion in global revenues. Our job is to link technology vendors to our distribution partners who resell software and solutions to business and other customers.

This is an exciting time to join our expanding UK and Ireland operation, which serves the EMEA region. We have ambitious plans and huge future potential - you will be ideally placed to grow your career in a dynamic yet supportive culture.

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