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Sales Operations Specialist, Order Management in Singapore at Westcon-Comstor

Date Posted: 12/2/2018

Job Snapshot

Job Description

You are responsible for the entry of all orders received by our customers and placing these onto our vendors within the adhered SLA's.

This is a hybrid role where you will become a subject matter expert across order entry, Pricing management and purchasing.

You will have exceptional time management skills and have excellent attention to detail.

Duties and Responsibilities

* First point of contact for order processing and management
* To proactively advise customers of outstanding requirements
* To maintain exceptional customer service, and consistently strive to exceed customer expectations ( Reseller / Vendors)
* Understanding of and ability to apply pricing, Gross Profit, discounts, margin calculation
* Use vendor's portals and tools to place orders with our vendors in a timely manner.
* Liaise with internal teams in order to process an order
* Manage multiple inboxes to update and obtain information for processing
* Undertake continual training to ensure strong knowledge on Westcon - Comstor Vendors and Technologies
* Ensure punctuality to all internal and external meetings
* Dispute management - investigation and creations of credits in the system when internal error has occurred.
* Other duties as requested

Major Challenges

The Sales Operations Specialist - Order Management will be required to display a high level of professionalism and the ability to process orders from multiple vendors whilst ensuring a consistent level of support for our customers. This position demands an accelerated and continuous training program on Westcon - Comstor procedures and systems, technologies and vendors. The Sales Operations Specialist - Order Management must ensure all customer orders are processed within set SLAs and our customer's expectations are met.

Skills and Experience

* Previous experience in a data entry role. Sense of urgency and willingness to use initiative.
* General Knowledge in IT would be ideal.
* Strong interpersonal skills; ability to build strong relationships quickly and effectively
* Excellent administrative skills with attention to detail, proactive follow-up and efficient time management
* General computer literacy
* Ability to use Office programs such as MS Excel, MS Word.
* Familiarity with Microsoft Outlook
* Understanding of and ability to apply pricing, Gross Profit, discounts, margin calculation
* SAP experience preferred but not required


Intelligence: demonstrates ability to acquire understanding and absorb new information quickly.

Adaptability: flexes to new pressures from competition or new priorities. Adjusts quickly to changing priorities. Copes effectively with complexity.

Stress response: Maintains stable performance and poise under heavy pressure from Corporate, time, colleagues and customers.

Integrity: Ironclad - does not cut corners, ethically. Remains consistent in terms of what one says and does and in terms of behaviour towards others.

Initiative: Seeks out and seizes opportunities, goes beyond the call of duty and finds ways to surmount barriers. Action oriented 'doer', achieving results despite lack of resources.

Listening: Tunes in accurately to the opinions, feelings, and needs of people. Lets other speak; listens actively to customers and colleagues ensuring correct understanding of needs.

Written and oral communications: Writes and speaks clearly and precisely. Develops well organised emails, memos, letters and proposals using appropriate vocabulary, and creating the right tone. Communicates effectively one to one or in small groups. Easily articulates vision and standards.

Customer Focus: Regularly monitors customer satisfaction. Establishes partner relationships with customers. Regarded as accessible by customers.

Team Player: Establishes collaborative relationships with peers. Always seen as approachable and supportive without being a push over.

Persuasiveness: 'Charisma' desirable, though soft sell and quiet credibility are acceptable alternatives.

Energy: Exhibits energy, strong desire to achieve, appropriately high dedication level.

Enthusiasm: Exhibits dynamism, charisma, excitement, positive 'can do' attitude.

About Westcon-Comstor
Westcon-Comstor (WestconGroup Inc.) is a global technology distributor with worldwide capabilities in Cloud, Global Deployment and Services, and category-leading Security, Unified Communications and Collaboration, Networking and Data Center technology Practices. Combining expert technical and market knowledge with a uniquely collaborative engagement model, the company is transforming technology distribution through its digital and physical products and services delivery. The company works with its partners to deliver results together through an investment in enablement programs and its associates' dedication to creating an exceptional partner experience. Westcon and Comstor are the company's go-to-market brands, offering customers a strong portfolio of market-leading and emerging vendors. With teams in 110 offices in 70-plus countries across six continents, Westcon-Comstor provides services to more than 170 countries.