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Sales Marketers Team Lead Velocity Expertise Contact Center in Houten at Westcon-Comstor

Date Posted: 11/29/2018

Job Snapshot

Job Description

More about Westcon and the role

For our brand new and modern Velocity Expertise Contact Center we are looking for an enthusiastic and energetic Team lead with a sales profile and a drive to expand our current business. You are proactively working with and supervising the Sales Marketers Team to perform day-round outbound calling to our current and future customers based on well thought Marketing campaigns and propositions that are developed together with our Vendors.

You will be working in our Velocity Expertise Contact Center with 40+ like-minded people at our Houten (NL) office which is designed to optimal support our people and give them the 'best place to work' feeling. Your team will consist of about 10 Sales Marketer girls and boys and you will be primarily responsible for their success!
As Westcon-Comstor is a big global company there are many opportunities to develop yourself within the Velocity team and within other teams. We encourage our people to make the best use of their talents and actively work on their career development by creating a Professional Development Plan (PDP), discuss the PDP with the manager and then put activities into action.
We are proud to present to you our Houten office in this this video which will give you an insight of how we collaborate with all teams and how the office looks like.
The Velocity Sales Marketers Team are a highly proactive team of Sales Marketers responsible for meeting both revenue and call volume targets. You will be coaching, supervising, motivating and work together with the team in making outbound 'cold' calls based on excellent marketing campaigns and propositions to potential customers (resellers and end-users) all day to generate leads and obtain orders.
The successful candidate will be able to accept ownership for effectively keeping employee ánd customer satisfaction at the core of every decision and behavior.

We are looking for a native speaker in one of the European languages and this needs to be combined with a business level English.

Your duties and responsibilities

o Supervising a team of approx. 10 Sales Marketers and make sure they meet targets.
o Identifying customers' needs, clarify information, research every issue and providing solutions
o Seize opportunities to upsell and cross sell products when they arise
o Build sustainable relationships and engage customers by taking the extra mile
o Keep records of all conversations in our contact center database in a comprehensible way
o Frequently attend educational workshops to improve knowledge and performance level
o Meet personal/team qualitative and quantitative targets
o Meet the assigned sales revenue targets
o Maximise the revenue from proactive call outs
o Delivery of compelling and engaging messages to our customers
o Being competent in the use of Salesview and OneView
o Deliver accurate quotes to partners in a timely manor
o Ensure that all quotes are followed up and a resolution recorded

You are a Sales person at heart and a highly motivated Supervisor/Team Lead with excellent people management skills and a sharp eye for cultural differences. You are the person to go to for people in your team with any question they may have. Your role will be to motivate, coach, guide and work alongside with the team on a daily basis so they can become the best performer they can be.

It's important that you and your team constantly proactively look out, search and collaborate to increase our customer base in many different ways like call lists from our Resellers and Vendors, Google, liaise with other Sales teams in our company and work closely with the Inside Sales Velocity team. Thus building a very strong, beneficial and loyal customer base on which the Inside Sales Team can work further on to become a trusted partner and have more benefit from tactical call outs both from the Inside Sales Team. There's no doubt you have very strong written and verbal communication and sales skills and Microsoft applications like Word, Outlook, Excel have no secrets for you.
It's essential that you have a positive personality and can maintain an upbeat environment.

Desired Experience
 Understanding the different dynamics of a channel strategy
 Proven people manager skills
 Minimum of 3 years working experience as a Supervisor/Team Lead Call Center with 5+ staff
 Ability to drive Sales Strategy through the effective motivation of the Sales Marketers Team
 Extensive experience in all aspects of Customer Relationship Management

Measures of success

 Motivated and Energetic Sales Marketers Team that delivers on or above target
 Low turnover numbers
 Maintain designated level of activity on accounts (e.g., call volume, quotes, credit applications)
 Achievement of MBO'S
 Responding to customers within set guidelines
 Meeting customer expectations: queries, issues, order resolution
 Achievement of revenue goals for targeted products, applications and services
 Operating within established budget
 Revenue growth from customers

Please note that an online assessment might be part of the application process

Company Overview

Westcon-Comstor is a value-added technology distributor of category-leading solutions in Security, Collaboration, Networking and Data Center. We are transforming the technology supply chain through our global capabilities in Cloud, Global Deployment and Services. Through a unique physical and digital distribution network, we extend our partners' global reach while providing the local expertise needed to successfully navigate worldwide opportunities. We combine expert technical and market knowledge with industry-leading partner enablement programs. Collaborating with our partners in a unique engagement model, we strive to provide an exceptional partner experience by delivering results together. Westcon-Comstor goes to market under the Westcon and Comstor brands.

 Multi-national company, headquartered in Tarrytown, New York, USA
 Founded in 1985
 Presence in 50+ countries on four continents
 Ship to more than 180 countries and territories
 18 logistics and stocking facilities
 2,600 driven and highly skilled associates

Job Requirements

Sales Marketers Team Lead Velocity Expertise Contact Center


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