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Renewal Executive - French speaker in Bracknell at Westcon-Comstor

Date Posted: 2/12/2019

Job Snapshot

Job Description

This Renewal Executive role is an excellent opportunity to join the IT distribution sector and use your French language skills to develop your track record as an experienced IT sales professional. You will receive full training on our systems. This role is based in Bracknell and is for a maternity cover. You will suport our Cisco vendor.

As part of the Renewals Team, you will manage all quotations and requests for contact renewals. The Renewal Executive role is responsible for account & opportunity management, customer negotiation & sales closure against an individual and team target.

The Renewals Executive will be required to provide regular forecast data through our CRM tool and learn Westcon's systems & service processes in order to manage the day to day activities.

Duties & Responsibilities

* Create and issue customer quotes 90 days in advance of expiry in ERP
* Record & manage quote information in CRM
* Close customer quotes before expiry of existing Contract
* Manage cancellation requests, ensuring any credits due are acknowledged and credited
* Review open order report & liaise with order support team to invoice opportunities
* Support Sales Account Managers for Takeover Business
* Produce weekly forecast in CRM (SalesView)
* Working cross line of business and with other departments on lead management
* Handle requests for contract changes (co-termination, adds, deletes, date, ownership or site)
* Promote and train customers in the understanding of their Installed Base
* Manage service renewal mailbox, responding to queries and passing over to sales any new or product refresh opportunities in a timely manner
* Perform regular reviews with Customers of upcoming Contract Renewals and Multi Year Contract savings
* Manage Vendor quotes, pricing and special pricing requests
* Drive margin improvement and deliver an individual Sales Target

Customer Service:
* Strong understanding of CRM and Renewals Process
* Understanding & delivering the "best in class" customer service at all times.

* General knowledge of Westcon product portfolio offerings
* General knowledge of networking and communications technology
* Ability to use standard software: MS Office Applications & Database software

Finance & Compliance:
* Calculate and maintain minimum profitability requirements on a transaction level

Desired Skills & Attributes:

* Efficient with a "Can Do" attitude
* Accurate and methodical approach with good numerical skills
* Excellent time management and personal organisation skills with 'Team Player' ethics to take the initiative in supporting others
* Professional, friendly, positive and effective approach to customers and colleagues with a responsible
* Adaptable and flexible approach to work
* Self-Learner
* Knowledge of Vendor tools would be beneficial
* Customer service
* Contract / Quote Management
* Service sales experience
* Sales negotiation skills

Join a growing global business

Westcon-Comstor is a leading name in IT distribution with US$4.35 billion in global revenues. Our job is to link technology vendors to our distribution partners who resell software and solutions to business and other customers.

This is an exciting time to join our expanding UK and Ireland operation, which serves the EMEA region. We have ambitious plans and huge future potential - you will be ideally placed to grow your career in a dynamic yet supportive culture.


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