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Technical Quote and Rebates Specialist in Auckland at Westcon-Comstor

Date Posted: 8/28/2017

Job Snapshot

Job Description

At Westcon-Comstor we pride ourselves in delivering IT solutions to best meet customer needs on time, with a reputation second to none for client satisfaction, through the provision of value added products and services.

Due to growth we are looking for a Technical Quote and Rebates Specialist who is passionate about customer service to join our Sales Operations team based at our North Shore office.

Key responsibilities for the role include:

* Provide Technical Quote Specialist support on technologies and products to channel partners and internal resources.

* Support customers, the other internal departments with regard to technical components of Westcon-Comstor order enquiries and sales.
* Ensure customer satisfaction through the timely provision of accurate information and quotes and resolution of customer concerns.
* Provide 'best price' quotations to our partners, through the use of an ERP, in-house quoting tools, deal registration and deal management processes."

The rebates component of the roles sees you responsible for the monitoring, analysis and validation of margins on product orders, the set-up Rebates of deals (SBA's) in the ERP system. and the collation and submission of rebates to Vendors. This is a hands-on operational function, working closely with the Sales Operations Department and Finance Departments.

Duties and responsibilities include:
* Receive SBA rebate request from Sales Ops team and validate
* Set up and calculate SBA's rebate/vistex agreement accurately in SAP/Vistex module
* Provide updated agreement number to Sales Operations team
* Timely and accurate Vendor POS reporting on a weekly basis
* Optimise and reconcile accurate Vendor Rebate Claim submissions
* Perform and validate BE's and CO's
* Respond to rejected claims before cut of period
* Review Low/Negative Margin Sales Orders
* Training internal staff on Rebate application and awareness
* Continuous process improvements
* Build and manage Vendor relationships
* Provide support to countries within the APAC region as required
* There is an ongoing requirement to work extended hours to support business needs for Month and Quarter End

We are looking for the following attributes and experience:

* Technical skills and experience in technologies within datacentre and infrastructure, security, convergence, virtualisation, networking and storage.
* Strong organisational and time management skills
* High level of accuracy
* Analytical focus
* Rebates, SAP and or VISTEX experience an advantage
* Intermediate to Advanced Excel
* Team player with the ability to also work independently with little supervision
* Strong problem solving skills - proven experience in understanding and solving problems
* Proven ability to operate independently, under pressure to meet multiple deadlines.
* Experience in an environment requiring high levels of accuracy and attention to detail

Westcon offers an excellent fast paced working environment, and a great team of people who put the provision of quality customer service first. Come and join our culture of commitment, team work, openness and quality service.