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Pre-Sales Engineer - F5 in Johannesburg at Westcon-Comstor

Date Posted: 8/29/2017

Job Snapshot

Job Description

ROLE DESCRIPTION

Responsible for providing presales technical support and service to customers of the Company. Works with business practice and sales to develop and execute compelling solution propositions for the Company, Resellers and their end users. Assists smaller resellers with implementation for their customers Provide pre- and post-sales support. Provides technical training.

DUTIES & RESPONSIBILITIES

Assumes responsibility for effectively performing presales technical support and service to customers of the Company:
Generate and provide bill of materials as requested by the sales staff and business partners
-Design and scoping of solutions
-Successful delivery of proof of concept
-Handles in depth application and technical questions
-Focuses on reseller development through enablement, training and reseller certifications
-Support the efficient promotion of differentiating the Company value propositions through presales engagement and partner training
-Provide presentation and demonstrations for end users on behalf of our business partners
-Provides installation support, troubleshoots product related system problems
-In coordination with sales staff, proactively work within resellers to position product line and ensure comprehension of portfolio
-Build visibility with vendors and customers to create a competitive distribution advantage for company products
-Maintain competitive awareness of other vendor products and other distribution activity
-Provide internal updates on a regular basis
Represent vendor's product effectively and accurately
Maintain and update Demo Equipment on a continuous basis
Assumes responsibility for establishing and maintaining professional working relations with customers:
-Provides customer training as necessary
-Makes reseller and end user visits to stay current with customer needs
-Resolves questions, requests, and problems promptly and courteously
-Obtains and conveys information as needed
-Maintains the company's professional reputation by providing superior customer service

Assumes responsibility for establishing and maintaining effective working relations, communication, and coordination with Company personnel and management:
-Provides in-house employee training as required
-Completes reports and documents as requested
-Acts as a resource and support to other team members
-Assists and supports area personnel as needed
-Keeps management informed of area activities and of any significant problems
-Attends and participates in meetings

Assumes responsibility for related duties as required or assigned:
-Attends all product related training and certification as required
-Any reasonable and lawful instruction related to work and given by an authorized person

PERSON SPECIFICATION

Education/Certification:
-Matric
-Product certification in F5
-Other Networking Background and certifications (ie Cisco, Juniper, HP networking)

Required Knowledge:
-In depth knowledge of technology
-Intensive Networking, HTTP/HTTPS and Application Layer knowledge

Experience Required:
-3 or more years' related experience in presales

Skills & Abilities:
-Strong technical & troubleshooting skills
-Mature outgoing personality
-Excellent presentation skills
-Excellent training skills
-Excellent customer engagement and relationship building skills
-Solid oral and written communication skills
-Ability to communicate around business issues and how they relate to IT
-Ability to work under pressure
-Good time management and well organised
-Team player

Westcon-Comstor (WestconGroup Inc.) is a value-added technology distributor of category-leading solutions in Security, Collaboration, Networking and Data Center. We are transforming the technology supply chain through our global capabilities in Cloud, Global Deployment and Services. Through a unique physical and digital distribution network, we extend our partners' global reach while providing the local expertise needed to successfully navigate worldwide opportunities. We combine expert technical and market knowledge with industry-leading partner enablement programs. Collaborating with our partners in a unique engagement model, we strive to provide an exceptional partner experience by delivering results together. Westcon-Comstor goes to market under the Westcon and Comstor brands.