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Lab Technician in Houten at Westcon-Comstor

Date Posted: 12/4/2018

Job Snapshot

Job Description

About the role

Reporting to the Staging Team leader, you will work in the WGEO Configuration Lab, upgrading operating systems of network appliances of various vendors in the Westcon-Comstor portfolio, implementing the configuration and build to customer specific instructions working to detailed instructions. In this role, you will need to interact with customers, as well as working with Sales and Warehouse representatives.

Working with the Staging team leader 3PL & the NL SCS Manager to ensure that all customer SOW agreements are met and that we are continuously looking for ways to improve efficiency and productivity whilst meeting all contractual obligations.

Your duties and responsibilities

* Daily processing of staging orders as per company and customer requirements.
* Ensure that all paperwork matches correctly and all discrepancies in deliveries including are recorded and communicated to the customer.
* Resolve any order issues with the appropriate team members inside Westcon & customers.
* Answering queries from customers or other internal departments on the status of the staging orders.
* Maintain a neat and orderly work environment.
* Ensure we are meeting all individual customer SLA's specific to the agreed SOW's for that contract.
* Reporting of Customer Configuration holds to customers
* Process & print technical configuration data for each completed work.
* Assembly
* Ad hoc duties as required by management.

Your profile

* Basic knowledge of networking (preferable Comptia A+ certified)
o Experience of staging
o Good product knowledge of multiple vendor products including Cisco, Bluecoat, Juniper, Checkpoint, Avaya, Nortel, and others.
* Administrative and organisational skills with attention to detail and good follow up skills.
* Good system knowledge and experience specifically on SAP
* Good literacy and numeracy skills with an eye for detail.
* Ability to prioritise workload and appropriate sense of urgency to meet the needs of the company and customers internal.
* Proficient with MS Office - Word and Outlook, with intermediate skills on Excel
* Ability to build relationships quickly and effectively and maintain them.
* Willingness to learn, and think outside the box, ability to be proactive
* Dedication/commitment to work, good all-round work ethic.
* Experience & understanding in meeting varying SLA's as dictated by customer contracts is a pre.
* Sound knowledge of logistics processes
* Self-motivated and able to work independently as well as in a team

Company Overview

Westcon-Comstor is a value-added technology distributor of category-leading solutions in Security, Collaboration, Networking and Data Center. We are transforming the technology supply chain through our global capabilities in Cloud, Global Deployment and Services. Through a unique physical and digital distribution network, we extend our partners' global reach while providing the local expertise needed to successfully navigate worldwide opportunities. We combine expert technical and market knowledge with industry-leading partner enablement programs. Collaborating with our partners in a unique engagement model, we strive to provide an exceptional partner experience by delivering results together. Westcon-Comstor goes to market under the Westcon and Comstor brands.
 Multi-national company, headquartered in Tarrytown, New York, USA
 Founded in 1985
 Presence in 50+ countries on four continents
 Ship to more than 180 countries and territories
 18 logistics and stocking facilities
 2,600 driven and highly skilled associates

Job Requirements

Lab Technician