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Billing Specialist- Cloud in Auckland at Westcon-Comstor

Date Posted: 8/31/2017

Job Snapshot

Job Description

Westcon - Comstor is the world's leading specialty distributor of advanced network technological solutions. At Westcon - Comstor, our success is built on providing exceptional service to our resellers and the vendors we partner with. We are a value added distributor of category-leading solutions including datacentre and infrastructure, security, convergence, virtualisation, networking and storage with a variety of specialty resellers. Our teams provide exceptional sales, technical and customer service support to accelerate the business of our partners. Our commitment to service excellence means we not only offer the right solutions to best suit our customers' needs in a timely manner, but we also provide an immediate access to a pool of pre-sales, sales, implementation and post sales IT specialists, who ensure our customers' systems are implemented.

Due to an internal promotion within our Cloud team, we present an opportunity for a Billing Specialist to join our organisation in our Albany office, with expertise in operations, administration and billing support ideally within the IT industry. Reporting to the APAC Cloud Operations Director, the Vendor Operations Billing Specialist is responsible for providing key operations functions such as billing support to our internal and external clients, dealing with escalations and queries, owning the delivery of billing, reporting and supporting administrative tasks. As a specialist you will become the subject matter experts for all elements of Cloud annuity business models and annuity billing, providing analytic support to assist our customers and their business to develop.

As this New Zealand Cloud team supports our wider business across Asia Pacific you will get great exposure to our global initiatives and the ability to work alongside clients around the world. This also means we have a unique requirement for flexible working hours to ensure we can support all of the different timezones. For this reason we require someone who will be able to do varied hours, most likely consisting of two days working 12:30pm to 9:30pm with the other days being normal business hours.

What you will have an opportunity to do:


*Be part of a new and very dynamic Westcon team
*Grow your operational skills and play an integral part of developing business strategies
*Engage and work with our APAC based Cloud team and customers across multiple time zones
*Work hard, extend yourself and gain the satisfaction of being part of a fast moving innovative team
*Prepare and develop your skills and experience in order to be considered for career progression as the team grows

What we are looking for in the ideal candidate:


*Strong administration skills and attention to detail
*Enthusiasm - you want to grow, develop and contribute to the team's success
*Hard working - this role is not for the faint hearted! You will thrive in an active environment and be a dedicated member of our team
*Flexible - no two days are the same so you will enjoy embracing change and have a flexible attitude to new tasks, activities and the scope of the role
*Ambitious - you want to be the best at what you do and develop your capabilities over time
*Courage - we have many internal and external customers, there will be a lot of phone dialogue, conference calls and tasks to manage
*Persistence - you have applied yourself to a goal or project in your education or career to-date
*Motivated - you are a self-starter and are prepared to go the extra mile
*Great customer services skills and initiative
*Excellent written skills
*MS Office experience, mainly Excel, Word, Outlook and Powerpoint
*Did we say initiative?

We recognise that our people are an integral part of the business. In today's workplace, we can't overestimate the importance of people. We believe that our people are integral to the business and a major reason for success. People are our most valuable asset - we employ people who deliver outstanding results, embrace our values and are passionate about our brand.

If you want to start a career that is anything but ordinary, then apply today!