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Account manager in Tallinn at Westcon-Comstor

Date Posted: 11/28/2018

Job Snapshot

Job Description

ROLE DESCRIPTION

Provide product management & sales engagement to resellers in Estonia. Understand vendor strategy & goals. Key in developing aligned strategies for the benefit of Comstor. Participate in the execution of sales and marketing plans.

DUTIES & RESPONSIBILITIES

Sales
* Identify and establish new customer accounts (e.g., call dormant accounts, cold call, obtain leads from vendors)
* Maintain and grow business with existing accounts
* Support internal sales in managing account administration
* Consult with customers in selling and supporting Comstor products and services
* Provide product presentations and sales training for assigned accounts
* Manage demo stock requirements and evaluation stock
* Prepare partner plans and execute directly
* Identify cross selling opportunities within Comstor's products and services portfolio
* Create value add opportunities for Comstor
* Develop relationships with Vendor Account Management Teams

Customer Support
* Keep customers up-to-date with product-related information
* Coordinate with training, marketing, business development, and product management to effectively support the customer
* Establish productive vendor relations to ensure quality of service to customers

Business Management
* Maintain up-to-date profiles on accounts showing revenue projects and quotas
* Gain general understanding of customer business and strategic plans as they relate to Comstor products and services
* Maintain relevant account information on CRM.
* Monitor performance of allocated accounts and identify areas of opportunity
* Provide support in sales presentations, products demonstrations, customer training, and solution delivery
* Consult with appropriate internal resources for guidance and support in serving customers
* Provide & manage forecasts into Product Manager
* Work at customer sites as part of engagement strategy
* Attend customer meetings as required, including any additional Comstor support as required ie: Presales

Administrative/Self Development
* Ensure forecasts are submitted in a timely and accurate manner.
* Prepare business development plans for account set.
* Attend relevant internal and external product training
* Meet all reporting deadlines with accuracy (e.g., call reporting, pipeline reporting, etc).
* Attend all required internal and external meetings
* Maintain and develop own knowledge of Comstor and vendor product portfolio

ABOUT YOU

We are looking for a new colleague in Estionia. You speak and write fluent Estonian and English and you preferably have experience in an international work environment.


Technology:
* General knowledge of Comstor product portfolio offerings
* General knowledge of networking and communications technology
* Ability to use standard software: MS Office Applications
* General Computer literacy

Finance:
* Calculate & maintain minimum profitability requirements on a transaction level

Business:
* Create basic business plan

Sales:
* Basic understanding of the sales cycle

Customer Service:
* Principles and processes for providing customer service including needs assessment and evaluating satisfaction

Qualifications
* Sales or account management experience
* Background with advanced customer service or sales environment

About Westcon-Comstor

Westcon-Comstor is a value-added technology distributor of category-leading solutions in Security, Collaboration, Networking and Data Center. We are transforming the technology supply chain through our global capabilities in Cloud, Global Deployment and Services. Through a unique physical and digital distribution network, we extend our partners' global reach while providing the local expertise needed to successfully navigate worldwide opportunities. We combine expert technical and market knowledge with industry-leading partner enablement programs. Collaborating with our partners in a unique engagement model, we strive to provide an exceptional partner experience by delivering results together. Westcon-Comstor goes to market under the Westcon and Comstor brands.
 Multi-national company, headquartered in Tarrytown, New York, USA
 Founded in 1985
 Presence in 50+ countries on four continents
 Ship to more than 180 countries and territories
 18 logistics and stocking facilities
 2,600 driven and highly skilled associates

Job Requirements

Account manager

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